Refund Policy

Last updated: 17/01/2026

At PTEROXDIGITAL LLC, we strive to provide high-quality digital services and products. Please read this Refund Policy carefully before making any purchase.

1. Digital Products & Services

Due to the nature of digital products and services (including but not limited to subscriptions, software, digital downloads, and online services), all sales are final.

Once access to a service or digital product has been granted, no refunds will be issued, except in the cases outlined below.

2. Exceptions

A refund may be considered only if:

• The service was not delivered as described

• A technical error on our side prevented access to the purchased service

• A duplicate payment was made by mistake

Each request is reviewed on a case-by-case basis.

3. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after purchase

• Incompatibility with user devices or systems

• Failure to read product or service descriptions

• Violation of our Terms & Conditions

• Account suspension or termination due to misuse or abuse

4. Subscription Cancellations

• You may cancel a subscription at any time

• Cancellation stops future billing

• No refunds are provided for unused time or partial periods

5. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes may result in:

• Immediate suspension of your account

• Permanent termination of services

• Loss of access without refund

We encourage users to contact us first to resolve any billing concerns.

6. How to Request a Refund

If you believe you are eligible for a refund, contact us within 7 days of purchase with:

• Proof of payment

• Transaction ID

• Clear explanation of the issue

Requests submitted after this period may not be considered.

7. Processing Time

If approved, refunds will be processed within 5–10 business days, depending on the payment provider.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time.
Changes will be effective immediately upon posting.

9. Contact Information

For refund requests or questions:

Company: PTEROXDIGITAL LLC
Founder: Soufiane Kadara
Email: 📩 support@pteroxdigitalllc.com
EIN: 61-2317713